General information. Not a substitute for advice on your individual circumstances.
Record the explanation
Ask for the reason in writing and keep the relevant account terms. A delay or request for verification does not, by itself, establish misconduct.
Review additional payment demands
Preserve any request for a new deposit, fee or “tax” to release funds. Independently verify the explanation before sending further money.
Need a view on your circumstances?
Request a free initial assessmentIdentify the company
Match the domain, company details and contact information with independent records. Do not rely solely on a registration number displayed on the platform.
Assess the available route
A complaint, payment-provider review or referral for jurisdiction-specific legal advice may be relevant. The appropriate route depends on the facts, agreement and applicable rules.
Sources & further reading
These independent sources do not endorse AJ Management Services AG. No outcome is guaranteed.