General information. Not a substitute for advice on your individual circumstances.
Preserve the transaction details
Keep the payment date, amount, currency, merchant description and any receipt. Include relevant correspondence and account terms so a reviewer can understand what the payment was for.
Document your attempts to resolve the issue
Keep dated withdrawal requests and replies. If you speak with the platform or card provider, record the date and any case reference. Do not assume that all payments have the same dispute route.
Need a view on your circumstances?
Request a free initial assessmentProtect card credentials
Do not put full card numbers, PINs or security codes in the assessment form. A record of the transaction is different from the credentials that authorise a new payment.
Sources & further reading
These independent sources do not endorse AJ Management Services AG. No outcome is guaranteed.