General information. Not a substitute for advice on your individual circumstances.
Record each transfer
For each payment, note the date, amount, currency, recipient and transfer reference. Keep the original confirmation or statement rather than relying only on a cropped screenshot.
Connect the payment to the conversation
Match each payment to the message, invoice or instruction that requested it. Explain differences between the platform name and the account holder without assuming why they differ.
Need a view on your circumstances?
Request a free initial assessmentUse a suitable sharing method
The initial form asks which records exist; it does not accept documents. Keep banking passwords and security codes private. Contact your payment provider independently if you suspect fraud.
Sources & further reading
These independent sources do not endorse AJ Management Services AG. No outcome is guaranteed.