What we consider

01

Keep transaction hashes, wallet addresses and exchange receipts. Never share private keys or seed phrases.

02

Separate evidence of the transfer from claims made by the recipient.

03

Consider reporting and legal options. Tracing a transaction does not establish recoverability.

Evidence before assumptions.

A dispute, loss or withdrawal delay does not by itself establish fraud. We distinguish your concerns from facts that can be supported.

Your initial assessment

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